Ambulatory Practice of the Future

J. Benjamin Crocker, MD

J. Benjamin Crocker, MD is a general internist and serves as Medical Director of the Ambulatory Practice of the Future.

Ben attended Tufts University (B.S. Chemical Engineering 1992) and the University of Massachusetts Medical School (M.D. 1997), including an additional year of instruction and research while in India.  He completed his residency training in internal medicine at Boston Medical Center, where he also served as chief resident. In 2001, he joined Internal Medicine Associates (IMA), the largest primary care teaching practice at MGH, where he served on the clinical practice committee for 9 years.  While there he led a care team in one of the first team redesign and development projects to improve patient access to care and reduce Emergency Room admissions.  Through a Winickoff clinical fellowship award in 2009, Ben led this same team in developing an office-based post-discharge telephone follow up program -- one of the earliest formal programs of its kind at MGH -- and published a review article on primary care based post-discharge telephone follow up. 

Since the opening of APF, Ben has been intimately involved in the hiring and development of the APF team, building and implementing the practice’s strategic plan of operations, developing practice guidelines and policies, expanding urgent care services, and designing team building activities and team development processes.  He received two additional Winickoff fellowship awards to examine point-of-care testing in primary care, and the use of practice-based health coaching in exercise wellness.  Ben is a co-developer of the Innovation Learning Program and has collaborated on APF practice evaluation projects with graduate students from both Harvard Business School and MIT Sloan School of Management.  He gives presenations and tours about APF and its programs to local and international audiences.

Ben enjoys teaching in both inpatient and outpatient settings to medical students and residents, and directs resident education activities within APF.  He is a current member of the Managed Care and Contracts Committee at MGH. A dedicated husband and father of two boys, Ben's other interests include running, fishing, choral and a capella singing, church and missions, genealogy, and international travel.